Refund Policy

This Refund Policy explains the conditions under which Jokai ("we", "us") will issue a refund for subscription payments and credit purchases. It should be read alongside our Terms of Service. Payments are processed by our payment provider (Paddle), which acts as the Merchant of Record for our transactions.

1. Overview

Jokai is a digital service. Once you use the Service (run OCR, translation, or inpainting operations), you have consumed computational resources that we cannot recover. Our refund policy balances fairness to you with the costs we incur for each operation.

2. Subscriptions

• Cancellation. You can cancel your subscription at any time from your account settings. Cancellation stops future renewals — you keep access until the end of the current billing period.
• Annual plans. If you cancel an annual plan within 14 days of the initial purchase or renewal and have not consumed more than 20% of your included credits, we will issue a prorated refund for the unused months.
• Monthly plans. Monthly payments are non-refundable once the billing period has started, except where required by applicable law (see Section 8).
• Renewal. Subscriptions renew automatically. We send a renewal reminder before each annual renewal. If you were charged because you forgot to cancel, contact us within 14 days of the renewal — if you have not used the Service significantly since the charge, we will refund it.

3. Credits

Credits represent computational operations (OCR, translation, inpainting). Because each operation incurs real infrastructure and API costs the moment it runs:

• Credits consumed by successful operations are non-refundable.
• If an operation fails due to a platform error on our side, the credits are automatically refunded to your account balance.
• Paid credit packs (if offered) are non-refundable once any credit from the pack is used.
• Credits have no cash value and are not redeemable for money.

4. Refund eligibility

You may be eligible for a refund if:

• You cancel an annual plan within 14 days and have used minimal credits (see Section 2).
• You were charged after cancelling due to a billing error on our side.
• The Service was materially unavailable or defective for an extended period and you could not use it for its intended purpose.
• Required by mandatory consumer protection law in your jurisdiction.

Refunds will generally not be issued if:

• You have consumed a significant portion of your credits or used the Service extensively.
• The request is made after the eligible window (14 days for annual plans).
• The reason is a change of mind after extensive use.
• You violated the Terms of Service and your account was terminated for cause.

5. How to request a refund

To request a refund, contact us through our contact page and include:

• Your account email address.
• The transaction or order ID (found in your billing history or receipt email).
• The reason for your request.

You can also manage your subscription and request cancellations directly through the billing section of your dashboard or via the Paddle customer portal link in your receipt email.

6. Processing & timeline

• We acknowledge refund requests within 3 business days.
• Approved refunds are processed through Paddle and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.
• Refunds are issued to the original payment method only.

7. Chargebacks

If you believe a charge is incorrect, please contact us first — we will do our best to resolve the issue quickly. Initiating a chargeback (payment dispute) through your bank or card issuer before contacting us may result in your account being temporarily suspended while the dispute is investigated. Frivolous or fraudulent chargebacks may result in permanent account closure.

8. Statutory rights

Nothing in this policy limits any statutory consumer rights you may have under the laws of your country of residence, which cannot be waived by contract.

9. Contact

For any refund-related questions, reach us through our contact page.